Note: This section is for Intel RealSense cameras only.
The Intel RealSense Viewer is a great tool for identifying and resolving issues with your RealSense camera.
If you don't have the RealSense viewer downloaded, you can download it directly or visit this page, scroll to the bottom, and click Intel.RealSense.Viewer.exe.
Launch the viewer
To launch the RealSense viewer, start typing Intel RealSense Viewer in the Windows search bar.
Once opened, you should see the viewer.
Add Camera Source
Once the viewer is running, you will need to add a camera source. Click the Add Source button in the top left corner. A drop down menu will appear. Sometimes the viewer will identify the camera for you, which will add a source for it. In that case, you can skip this step.
If you have multiple cameras connected, they will appear here. Click on the Intel RealSense model you want more info about to add it as a source.
Once you have the camera as a source, there will be more information about it.
The Intel RealSense D400 series is intended to be used with USB 3.0 connections. While the camera can still operate with a USB 2.0 connection, it will not work properly with LUMOplay. Please ensure that beside the camera name, the connection is 3.2.
If the viewer shows that the connection is not 3.2, there may be a problem with your cable.
If you are using the cable that came with the camera, please unplug the cable and plug it back in firmly and quickly. Occasionally a slow insertion can cause the device to be recognized as a USB 2.0 device. The source should disappear and reappear with new information. If the connection still does not display 3.2, you may need a new USB 3.0 cable.
If you are using an extension cable, please ensure that it is a USB 3.0 extension. Without additional power, some longer cables may experience degraded performance which will affect your LUMOplay experience. In the case of longer extensions, we recommend you use a USB 3.0 hub.
If you are using a USB 3.0 hub, please ensure that the cable connecting the camera to the hub is inserted firmly, as well as the cable connecting the hub to the computer.
Intel releases firmware updates periodically which can help improve the performance of their cameras. To check the firmware version of your camera, you can click the Info button within the source control. Once clicked, more information about your device will appear.
Firmware Version refers to the current device's firmware version. Min FW Version refers to the minimum firmware version required for the device to function properly.
Some problems can arise from older firmware versions. In order to update your firmware, click the More button and a drop down menu will appear. Click Install Recommended Firmware to update your firmware.
Check Camera Feed
In the viewer you have the option to view the camera feeds.
To view the depth feed, turn the Stereo Module on. To view the RGB feed, turn the RGB Camera on.
The feeds will appear in the right side of the viewer. If the feed is turned on and there is no resulting image on the right side, there may be a problem with your camera. You may need to contact the seller of the camera for further information.