If you're experiencing a problem with you LUMOplay software, you can report it to us directly from the software.
Open the menu in the top right and choose Report a Bug.
If you cannot launch LUMOplay, you can locate your log files here and email them to info [@] LUMOplay.com. Please remember to include your account email if you contact us from an email address that is different from the one used with your account.
and send them as attachments in a reply to this email.
(Note that C:\ProgramData is a hidden folder, so you will need to type the path directly into Windows Explorer or enable "Hidden items" in the View menu.)
Once we have the license and log files from the application, we will review your software activity and help you get your system running normally.
Still have questions? Contact us!