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How to report a problem

Anton
  • Updated

If you're experiencing a problem with you LUMOplay software, you can report it to us directly from the software.

Open the menu in the top right and choose Report a Bug.

How_to_report_a_bug_in_LUMOplay.jpg

If you cannot launch LUMOplay, you can locate your log files here and email them to info [@] LUMOplay.com. Please remember to include your account email if you contact us from an email address that is different from the one used with your account.

  • C:\ProgramData\Project_Prism\MotionPlayer\logs
  • C:\ProgramData\Project_Prism\MotionPlayer\license.json
  • C:\ProgramData\Project_Prism\MotionPlayer\vision_server.json

and send them as attachments in a reply to this email.

(Note that C:\ProgramData is a hidden folder, so you will need to type the path directly into Windows Explorer or enable "Hidden items" in the View menu.)

 

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Once we have the license and log files from the application, we will review your software activity and help you get your system running normally.

Still have questions? Contact us!