Make sure you are connected to the Internet.
If this error persists, you must request a license deactivation, please send a direct email to firstname.lastname@example.org from the email address associated with your account with the subject line 'License Reset Request'.
For security purposes, we ask you to verify account ownership by emailing us from the specific email address on file for the account in question. We cannot process a deactivation request sent from a web form.
The safety of your Lumo Play account is our top priority, and we request this information to help protect your privacy, information, and content.