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Cancel your subscription

Keith Otto
  • Updated

You can cancel your LUMOplay subscription at any time from your account dashboard at LUMOplay.com. Cancelled subscription licenses will continue to work until the end of the paid period.

1. Log in to LUMOplay.com and click 'My account'

Log in to LUMOplay.com and open your account dashboard by selecting My account from the top right dropdown menu

2. Click 'Manage billing'

This will open the Stripe customer portal.

Click the button that says 'Manage billing'.

3. Click 'Cancel subscription' and confirm

Click the button that says 'Cancel subscription'.

4. Complete the exit survey (optional)

This helps us understand how we can make LUMOplay better, and we appreciate your feedback.

Please fill out the exit survey so we understand why youi cancelled your subscription.

5. Return to main website

Click the link 'Return to Lumo Interactive Inc. to return to your dashboard on the main website.

Need help? Contact us.