We work hard to make LUMOplay as easy to use as possible, but if you need help, we want to hear from you.

If you're having problems with the software, we recommend submitting a bug report.

For everything else, the fastest way to reach us is through our Contact page.

1. Go to our contact page. This is always the fastest way to reach us.
2. Select topics from the drop-down menus that best describe your question.
3. Let us know how we can help!

Email is available between 9 AM and 5 PM Central Time, Monday through Friday.

If you prefer, you can leave us a phone message by calling our toll-free office phone number +1 833-438-5866.

• Details help a lot. The more details you include about the issue or question that you have the better we can help you.
• Pictures help too. Feel free to upload screenshots or files that can help us see what you're seeing. 

We may ask you to verify your account

For security purposes, we may ask you to verify account by emailing us from the email address associated with your LUMOplay account.

The safety of your LUMOplay account is our top priority, and we request this information to help protect your privacy, information, and content.