Refunds and custom order change requests

Software and Games

Lumo Play offers a free license so you can test the software and sample games before making your purchase. Please make sure you try the software before you buy it, because under normal circumstances, Lumo Play software and games are non-refundable.

If you purchased a game within the past 5 business days and you'd like to return it so you can sign up for the Playground or Playmaker subscription, contact us and provide your Lumo Play email address, date of purchase, and receipt.

Eligible refunds are processed within 5 business days, and may take 2-4 weeks to appear in your account.

Custom Orders

Custom orders are non-refundable. Please make sure you've reviewed the project description provided with your estimate carefully before paying for a custom order to ensure that the project details, delivery date, and all other information is correct.

You will be permitted up to 3 change requests within 5 business days of the delivery of your game. Change requests are adjustments to speed, volume, and/or basic particle behaviour, and do not include new code development or significant changes to the game style or interactions.