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  1. LUMOplay
  2. Using LUMOplay Software
  3. Troubleshooting & Common Errors

Troubleshooting & Common Errors

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Solutions to common problems and how to request technical assistance

  • Orbbec Camera Setup/Calibration
  • How to report a problem
  • Known issues
  • Motion Maker control window is not visible
  • Fixing your Intel™ RealSense® Camera
  • Missing or remotely deactivated legacy licenses
  • My web camera is detected but only shows black
  • How to Resolve Error 2x00004000 with RealSense D400 Cameras
  • Camera Privacy Settings
  • Intel™ RealSense® Viewer
  • I forgot my password. How do I reset it?
  • Could not contact registration servers
  • No open licenses found
  • I can only see part of the game
  • Certain games not responding on Surface Book
  • LUMOplay's GUI freezes or locks up
  • LUMOplay locks up on a "Loading..." screen when I try to activate
  • Can I Develop My Own Games
  • What projector do you recommend?
  • Orbbec Astra Blank or Frozen
  • Opt out of Google Analytics tracking
  • Orbbec Astra Showing Data from Kinect 360
  • Orbbec Astra Pro shows wrong video stream
  • Orbbec Astra Pro suddenly stopped working
  • Kinect for Xbox One not working
  • Masking Corners Not Visible with Windows Kinect
  • Orbbec Astra stops working with a USB extension cable
  • Intel™ RealSense® not tracking high powered laser or laser/hybrid projectors
  • RealSense D435 appears cropped when setting the mask corners
  • Logitech web camera not working
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