Troubleshooting & Common Errors
Solutions to common problems and how to request technical assistance
- How to report a problem
- Motion Maker control window is not visible
- Orbbec Camera Setup/Calibration
- Fixing your Intel™ RealSense® Camera
- Missing or remotely deactivated legacy licenses
- My web camera is detected but only shows black
- How to Resolve Error 2x00004000 with RealSense D400 Cameras
- Camera Privacy Settings
- Intel™ RealSense® Viewer
- Known issues
- I forgot my password. How do I reset it?
- Could not contact registration servers
- No open licenses found
- I can only see part of the game
- Certain games not responding on Surface Book
- LUMOplay's GUI freezes or locks up
- LUMOplay locks up on a "Loading..." screen when I try to activate
- Can I Develop My Own Games
- What projector do you recommend?
- Orbbec Astra Blank or Frozen
- Opt out of Google Analytics tracking
- Orbbec Astra Showing Data from Kinect 360
- Orbbec Astra Pro shows wrong video stream
- Orbbec Astra Pro suddenly stopped working
- Kinect for Xbox One not working
- Masking Corners Not Visible with Windows Kinect
- Orbbec Astra stops working with a USB extension cable
- Intel™ RealSense® not tracking high powered laser or laser/hybrid projectors
- RealSense D435 appears cropped when setting the mask corners
- Logitech web camera not working