Index of Known Problems

Lumo Play GUI Problems

Problems related to Lumo Play's main window and games

• Games appear zoomed in or cut off
• Lumo Play's GUI frequently freezes or locks up
• Lumo Play locks up on a "Loading..." screen when I try to activate
• Games not responding on high-DPI displays (e.g. Surface Book Pro)
• Can I Develop My Own Games?

Common Hardware & Setup Questions

Questions related to equipment, hardware, and physical installation

• What projector do you recommend?
• What are the system requirements for the computer for Lumo Play to run?
• What equipment do you need to set up Lumo Play?

Website Questions & Problems

Questions and problems related to our website, LumoPlay.com

• How do I change the email address associated with my account?
• I forgot my password. How do I reset it?

Network & License Problems

Problems related to networking issues and license activation

• Error Message: "Could not contact registration servers"
• No open licenses found

Motion Maker Problems

Problems relating to Motion Maker's online content creation tools

• Motion Maker shows a blank rectangle in my browser

Orbbec Astra Problems

Problems related specifically to the Orbbec Astra family of cameras

• Orbbec Astra Pro suddenly stopped working
• Orbbec Astra Blank or Frozen
• Orbbec Astra Showing Data from Kinect 360

Intel RealSense D400 Problems

Problems related specifically to the Intel RealSense D400 family of cameras

• Intel RealSense working poorly with laser or laser/hybrid projectors
• How to Resolve Error 2x00004000 with RealSense D400 Cameras
• RealSense D435 appears cropped when setting the mask corners

Microsoft Kinect Problems

Problems related specifically to the Microsoft Kinect family of cameras

• Kinect for Xbox One not working
• Masking Corners Not Visible with Windows Kinect
• Orbbec Astra Showing Data from Kinect 360

Webcam Problems

• Logitech web camera not working
• My web camera is detected but only shows black