Before un-installing or transferring any version of the Lumo Play software, you have to deactivate your license.
Deactivating will free up your license and allow you to move your license and install it on a new computer.
1) Launch your Lumo Play software on your computer.
2) Click the Menu drop-down button and select 'Deactivate'.
3) You will be prompted to enter your Lumo Play account password to verify that you wish to deactivate the license.
If the above instructions do not work:
You must request a license deactivation, please send a direct email to firstname.lastname@example.org from the email address associated with your account with the subject line 'License Reset Request'.
For security purposes, we ask you to verify account ownership by emailing us from the specific email address on file for the account in question. We cannot process a deactivation request sent from a web form.
The safety of your Lumo Play account is our top priority, and we request this information to help protect your privacy, information, and content.